Faster, 24/7, multi-agent support

Deflect the repetitive questions with AI, and give your team one shared inbox with routing, assignment and full conversation history.

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My order hasn’t arrived yet 😟Let me check 🎧 it’s out for delivery, arriving today.Oh great, thanks!Anything else? A human agent can jump in anytime.

Resolved by AI

The challenge

What gets in the way

Support volume on WhatsApp keeps growing. We help you scale it without scaling headcount — AI handles the routine, humans handle the rest.

One-phone bottleneck

A single number and no team visibility means slow, inconsistent answers.

Repetitive questions

Agents answer the same FAQs all day instead of solving real problems.

No after-hours cover

Customers message any time; unanswered chats become lost trust.

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The workflow

The Customer Support workflow

A typical flow — the exact steps are tailored to your setup.

A customer need

Whatsoza

AI Support Bots

Shared Team Inbox

Multi-Agent Support

Job done

How we help

What Whatsoza delivers

AI deflection

An assistant grounded in your knowledge base resolves common questions instantly and escalates cleanly.

Shared team inbox

Assignment, tags, internal notes and full history so any agent can pick up any conversation.

Routing & SLAs

Route by topic, language or priority, with supervisor views and SLA tracking.

In practice

WhatsApp moments that matter

Tier-1 deflection

AI resolves order status, hours, policies and FAQs without a human.

Smart escalation

Complex issues route to the right specialist with full context attached.

Multilingual support

Serve customers in their language automatically.

Recommended services

The services that fit best

AI Customer Support Bots

We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…

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Team Shared Inbox

We set up a shared WhatsApp inbox your whole team works from — with assignment, tags, internal notes,…

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Multi-Agent Customer Support

We build the structure to scale WhatsApp support — routing rules, roles and permissions, SLAs and supervisor views…

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Analytics Dashboards

We build dashboards that turn your WhatsApp activity into clear KPIs, exports, alerts and attribution — so you…

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Relevant integrations

Connected to the systems you already run

WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.

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Compliant & safe

We design opt-in, manage approved templates and protect your number’s quality so every message stays compliant.

FAQ

Questions, answered

Always. We design clear handoff rules so the assistant escalates to an agent with full context whenever needed.

Yes — the shared inbox lets your whole team work from a single official WhatsApp number with assignment and history.

Scale your WhatsApp support without scaling your team.

Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.

Book a free consultation Talk on WhatsApp

No obligation. A real expert, not a sales bot.