Support customers quickly — on the channel they already use

Whatsoza helps you answer common questions automatically, route the harder ones to the right agent, and keep every conversation in a single, accountable inbox.

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WhatsozaQuality ● WABA LIVE
Open chats312▲ 12%
Avg. reply1m 12s▲ 38%
CSAT94%▲ 6%
BCBrightCartSupport
MHMeridian HealthResolved
BrightCart Support
online
My order #10423 still hasn't arrived — can you check?On it 👋 it's out for delivery today — here's live tracking.Oh brilliant, that was fast!Sorted ✅ anything else I can help with?
Minutesto resolution
The outcome

The result you're really after

Good service is more than a chatbot. It is accurate answers at any hour, a clean handoff to a person when it matters, and a team that can see the full history. Whatsoza combines AI deflection, multi-agent routing and reporting so support stays fast as volume grows.

  • Round-the-clock answers without extra headcount
  • Routine questions resolved before they reach an agent
  • Shorter first-response and resolution times
  • Clear visibility into volume, backlog and agent load
Map this to your business
Search chats
NSNorthStar TravelThe 5-star one please
UKUrbanKeyIs the flat still available?2
BCBrightCartWhere is order #10423?1
MLM.Q LogisticsShipment ETA?
NSNorthStar Travel● Assigned: Aisha
Do you have the Dubai package for 2? Yes 👋 3 options from $740pp — want the itinerary? The 5-star one please On it ✅ sending now.
SLA met
How Whatsoza delivers it

The capabilities behind customer service

AI deflection

Support bots resolve common questions instantly and escalate only what needs a person.

Multi-agent routing

Conversations are assigned to the right agent or team, with full context carried over.

Shared inbox

One official number where your whole team works, with history and clear ownership.

Service analytics

Dashboards for response times, volume and resolution so you can staff and improve.

How it comes together

One layer between your customers and the outcome

Everyday WhatsApp conversations become customer service — handled by the capabilities above and connected to the systems you already run.

Whatsozathe all-in-one layer
AI deflection
Multi-agent routing
Shared inbox
Service analytics
Customer Servicethe outcome
Where it fits

Services, use cases and industries

This outcome is delivered through specific services, shows up in these use cases, and is common across these industries.

Delivered with
Related use cases
Common in
FAQ

Questions, answered

No. The AI handles repetitive questions and hands anything complex to a person, so your team spends time where it matters most.
Yes. A shared inbox lets your whole team work from one official number, with assignment, history and clear ownership of each conversation.
Dashboards track volume, first-response time, resolution time and agent load, so you can see where to improve and how to staff.

Ready to support customers faster on WhatsApp?

Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.

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