One inbox for your whole team

We set up a shared WhatsApp inbox your whole team works from — with assignment, tags, internal notes, conversation history and roles.

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Your Business
online
Is the flat on Oak St still available?Hi 👋 yes — assigning you to Aisha from our lettings team now.Hi, Aisha here ✅ I can book a viewing this Saturday. 11am work?
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Assigned: Aisha
The challenge

Why this matters

One phone with WhatsApp can’t scale a team, and conversations get missed, duplicated or lost the moment more than one person needs to reply.

  • One phone, one personThe consumer app traps your conversations on a single device.
  • Duplicated repliesWithout assignment, two agents answer the same customer.
  • Lost contextNew agents pick up chats with no history of what came before.
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Search chats
NSNorthStar TravelThe 5-star one please
UKUrbanKeyIs the flat still available?2
BCBrightCartWhere is order #10423?1
MLM.Q LogisticsShipment ETA?
NSNorthStar Travel● Assigned: Aisha
Do you have the Dubai package for 2? Yes 👋 3 options from $740pp — want the itinerary? The 5-star one please On it ✅ sending now.
SLA met
What we deliver

Everything included

  • A multi-agent shared inbox on one WhatsApp number
  • Conversation assignment to the right agent
  • Tags and labels to organise every chat
  • Internal notes invisible to the customer
  • Full conversation history and role-based access
How it works

A clear path to live

1Set up the inboxWe connect your number to a shared inbox.
2Add your teamWe add agents with the right roles and access.
3OrganiseWe configure assignment, tags and notes.
4Go liveYour team starts working from one shared view.
Capabilities

Key features

Multi-agent access

Your whole team works one number together.

Assignment

Every chat has a clear owner, no overlaps.

Notes & tags

Internal context and organisation on every conversation.

Roles & access

Control who sees and does what.

Outcomes

Results you can measure

One
inbox for the whole team
Zero
missed or duplicated chats
Who it’s for

Built for teams like yours

E-commerce Retail Travel Agencies Real Estate Small Business
Works with

Fits your stack

CRM Custom APIs Websites
Why Whatsoza

Why teams choose us

Built for teams

Replaces a single phone with a proper team workspace.

Nothing missed

Assignment and history mean every chat gets handled.

Controlled access

Roles keep the right people on the right conversations.

FAQ

Questions, answered

Yes — that’s the point. A shared inbox lets your whole team work a single WhatsApp number together.
No — internal notes are visible only to your team, never to the customer.
Yes — role-based access lets you decide which agents see and handle which conversations.
Yes — every chat retains its full history, so any agent can pick up with full context.
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Ready to give your whole team one shared inbox?

Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.

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