Proactive shipment and delivery updates.
The best support call is the one that never happens. We help logistics teams keep customers informed on WhatsApp, confirm deliveries and reduce costly failed attempts.
Swift Logisticsonline
The pains we hear most
In logistics, uncertainty drives cost. Customers call to ask where their package is, deliveries fail when no one is home, and cash-on-delivery coordination eats up time. We bring proactive tracking, delivery notifications and COD confirmation to WhatsApp so customers always know what is happening — and your team spends less time on the phone and more time moving freight.
Where-is-my-package calls
Customers flood your lines asking for delivery status, tying up agents who could be solving real exceptions.
Failed delivery attempts
Parcels arrive when no one is home, and every failed attempt means a costly redelivery and a frustrated customer.
Cash-on-delivery coordination
Confirming COD orders and amounts before the driver arrives is messy by phone, leading to refusals and wasted trips.
Support that cannot scale
As volumes grow, answering routine status and rescheduling requests by hand becomes impossible to staff affordably.
How Logistics use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Proactive shipment tracking
Customers get automatic WhatsApp updates at each stage of the journey, so they stop calling and start trusting your delivery promise.
Delivery notifications and rescheduling
Notify customers before delivery and let them confirm or reschedule a slot, cutting failed attempts and redelivery costs.
COD confirmation and a support bot
Confirm cash-on-delivery orders and amounts in advance, while a support assistant handles routine status and rescheduling questions.
WhatsApp moments that matter
End-to-end shipment tracking
A customer receives WhatsApp updates as their parcel is picked up, dispatched and out for delivery, with no need to call your support line.
Delivery slot confirmation
Before the driver sets off, the customer confirms they will be home or reschedules in a tap, avoiding a wasted trip.
COD pre-confirmation
For cash-on-delivery orders, the customer confirms the order and amount on WhatsApp beforehand, reducing refusals at the door.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreOrder Tracking
We keep customers informed at every step with WhatsApp order updates — status hooks, tracking links, delivery alerts…
ExploreWhatsApp Notifications
We send your transactional notifications over WhatsApp — with approved templates, event triggers, system hooks and delivery monitoring…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreERP Integration
We build the connector between WhatsApp and your ERP — real-time data sync, event triggers, approval flows and…
ExploreWorkflow Automation
We orchestrate the work that happens between your tools — triggers, conditional logic, multi-system flows and monitoring —…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Customers are messaged only after they opt in, and transactional updates follow WhatsApp’s policies so your delivery notifications keep getting through.
Questions, answered
Get your logistics WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.