WhatsApp for the whole trip — booking to boarding.
Travellers want answers in minutes, not in an inbox they rarely open. We bring quotes, itineraries, tickets and support onto WhatsApp so your team can move at the pace your customers expect.
Horizon Travelonline
The pains we hear most
Travel is a high-touch business, and most of the touches happen between the booking and the boarding gate. When a traveller has a question about a layover at midnight, an unread email helps no one. We set up WhatsApp so your agents can quote faster, send documents instantly, and keep travellers calm across every time zone — without adding headcount.
Itineraries scattered everywhere
Flight times, hotel vouchers and transfer details end up across email threads, PDFs and chats, and travellers lose track of what they need and when.
Quotes that arrive too late
By the time a tailored quote lands in an inbox, the traveller has often booked elsewhere. Speed of reply is frequently the difference between a sale and a lost lead.
Document delivery headaches
Tickets, visas and vouchers need to reach the right traveller at the right moment, and email attachments get missed, blocked or buried.
Support across time zones
A traveller stranded abroad needs help now, not when your office opens. Round-the-clock coverage is hard to staff and expensive to get wrong.
How Travel Agencies use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Faster quotes and instant booking updates
Send tailored quotes and booking confirmations the moment they are ready, and follow up automatically so warm leads do not go cold while your agents are busy.
An AI travel assistant on call
A WhatsApp assistant handles common questions — baggage rules, check-in times, visa basics — around the clock, and hands the conversation to a human the moment it matters.
Tickets and documents delivered on WhatsApp
Itineraries, e-tickets and vouchers arrive in the chat where travellers already are, with reminders timed to each stage of the journey.
WhatsApp moments that matter
Itinerary and PNR updates
When a flight time changes or a gate is announced, the traveller gets a clear WhatsApp message with the new details and what to do next — no inbox refresh required.
Quote-to-confirmation in one thread
A traveller asks for a Dubai package, receives options, picks one, pays and gets a confirmation — all inside a single WhatsApp conversation your agent can pick up anytime.
Visa and document reminders
Travellers receive timely nudges to submit passport scans or visa paperwork, with documents delivered straight back to them once processed.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreAI WhatsApp Assistants
We build a WhatsApp assistant grounded in your own content and data, with intent design, guardrails and human…
ExploreBooking Notifications
We send booking confirmations and reminders over WhatsApp, with reschedule flows and calendar sync — so customers show…
ExploreTravel System Integration
We connect WhatsApp to your travel systems — itinerary hooks, PNR updates, e-ticket and document delivery, and quote-to-book…
ExploreLead Generation Automation
We connect click-to-WhatsApp ads to capture flows, instant replies, CRM routing and scoring — so every lead is…
ExploreTeam Shared Inbox
We set up a shared WhatsApp inbox your whole team works from — with assignment, tags, internal notes,…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Every traveller is messaged only after they opt in, and all campaigns follow WhatsApp’s commerce and messaging policies so your sender reputation stays protected.
Questions, answered
Get your travel-agency WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.