Frequently asked questions

The WhatsApp Business Platform (Cloud API) is the official way for companies to send and receive WhatsApp messages at scale — with automation, multiple agents, broadcasts and system integration. It’s different from the free WhatsApp Business app, which is built for a single small business on one phone.

Not when it’s done right. Most bans come from poor sending practices, missing opt-in, or unofficial tools. We keep you on the official API, manage opt-in and templates, and monitor your number’s quality rating so you stay compliant and healthy.

A standard Cloud API setup and verification typically takes days to a couple of weeks, depending on how quickly business verification clears. Integrations and AI assistants are scoped on top of that. We’ll give you a clear timeline up front.

Yes — that’s our specialty. We build two-way integrations with CRMs (Salesforce, HubSpot, Zoho and more), ERPs, travel systems, accounting and payment platforms, or any system with an API.

Yes. Beyond building your setup, we can run the whole operation — monitoring, template and campaign management, compliance and reporting — under a monthly managed plan with SLAs for enterprise.

Yes. We follow secure development and data-handling practices, support data-processing agreements, and design every integration with least-privilege access and encryption in transit. See our Security & Compliance page for detail.

We work in scoped engagement models — a one-time Project, a monthly Managed retainer, or a custom Enterprise agreement — plus Meta’s own conversation fees. No per-seat surprises. Book a consultation for a tailored quote.

Yes. We ground assistants in your catalogue, policies and workflows — using the latest, most capable AI models — and add guardrails and human handoff, so they’re accurate and on-brand, not generic.

Usually not. We integrate WhatsApp with the systems you already run rather than forcing a rip-and-replace.

Self-serve tools hand you a dashboard and leave the setup, integration and operation to you. Whatsoza engineers, integrates and manages the whole thing — and we’re accountable for the outcome.

We guide you through business verification, display-name approval and the path to an Official Business Account and verified badge, which Meta grants based on brand notability and eligibility.

We have playbooks for travel, healthcare, education, real estate, hospitality, retail, e-commerce, logistics, finance, insurance, manufacturing, automotive and more — plus small businesses through to enterprises.