Turn WhatsApp into a sales and service channel.
Shoppers want to browse, ask and buy without friction. We help retailers share catalogs, answer questions, track orders and build loyalty on WhatsApp.
Luxe Storeonline
The pains we hear most
Retail customers expect quick answers and easy buying, and they will switch stores when they do not get them. Support queues grow, promotions struggle to reach the right shoppers, and footfall rarely turns into lasting loyalty. We make WhatsApp a genuine sales and service channel — catalog, order tracking, support and loyalty in one place — so customers buy more easily and come back more often.
Support volume you cannot handle
Where-is-my-order and product questions flood in, and your team cannot answer them fast enough to keep shoppers happy.
Promotions that miss the mark
Sales and new arrivals get buried in email and social feeds, so the shoppers most likely to buy never even see them.
Footfall that never becomes loyalty
Customers visit once and disappear, with no easy way to stay in touch and bring them back for a second purchase.
Order updates that frustrate
Shoppers chase you for delivery status because updates are slow or buried, eroding trust in their first purchase.
How Retail use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
A browsable catalog on WhatsApp
Shoppers explore your products, ask questions and place orders inside WhatsApp, turning casual interest into a smooth purchase.
Order tracking and a support bot
Automatic order updates and a support assistant answer the common questions, so your team focuses on the cases that need a human.
Broadcast offers and loyalty
Send relevant offers to opted-in shoppers and reward repeat buyers, bringing them back without leaning on crowded channels.
WhatsApp moments that matter
Catalog browse and buy
A shopper messages about a product, browses related items from your catalog, and completes the purchase without leaving the chat.
Proactive order tracking
After ordering, customers receive automatic updates as their parcel is packed, shipped and delivered, so they never have to ask.
Loyalty offers to regulars
Opted-in repeat customers get early access to sales and a thank-you offer, encouraging the next visit without discount-spamming everyone.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreOrder Tracking
We keep customers informed at every step with WhatsApp order updates — status hooks, tracking links, delivery alerts…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreWhatsApp Broadcast Campaigns
We run WhatsApp broadcast campaigns the right way — managed opt-in and audiences, approved templates, scheduling, personalization and…
ExploreWhatsApp Marketing Automation
We design automated journeys, triggers and segmentation with a template strategy that stays compliant — and reporting that…
ExploreTeam Shared Inbox
We set up a shared WhatsApp inbox your whole team works from — with assignment, tags, internal notes,…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Shoppers receive marketing messages only after they opt in, and every campaign follows WhatsApp’s commerce policies so your sender quality stays high.
Questions, answered
Get your retail WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.