Compliant patient communication on WhatsApp.
Patients prefer a quick message to a phone queue. We help clinics and hospitals remind, book and inform patients on WhatsApp — with consent and privacy built in from the start.
City Cliniconline
The pains we hear most
Healthcare runs on timely, clear communication, and the phone line is rarely enough. Missed appointments cost clinics money and delay care, while front-desk teams spend hours repeating the same answers. We bring appointment reminders, bookings and consent-based updates to WhatsApp so patients stay informed and your staff get their time back — always within the bounds of patient consent and privacy.
No-shows that waste clinical time
Empty slots from forgotten appointments mean lost revenue and longer waits for everyone else on the list.
Appointment booking chaos
Phone lines stay busy, voicemails pile up, and patients give up before they reach anyone who can help them book.
Privacy rules you cannot ignore
Patient communication carries real obligations, and getting consent and data handling wrong is not an option you can afford.
The same questions, all day
Opening hours, directions, preparation instructions — staff answer them endlessly when a clear automated reply would do.
How Healthcare use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Reminders that cut no-shows
Automated, consent-based appointment reminders reach patients on WhatsApp with simple options to confirm, reschedule or cancel before the slot goes to waste.
AI triage and FAQ on the front line
A WhatsApp assistant answers routine questions and gathers basic details, then routes anything clinical or urgent to your team without delay.
Consent-based report and update delivery
Where patients have agreed, results and follow-up information are delivered securely on WhatsApp, with clear records of who consented to what.
WhatsApp moments that matter
Appointment reminders with one-tap confirm
A patient receives a reminder a day before their visit and confirms with a single tap, freeing the slot automatically if they cancel.
Pre-visit instructions
Before a scan or procedure, patients get clear preparation steps on WhatsApp so they arrive ready and appointments run on time.
Health awareness broadcasts
Opted-in patients receive seasonal vaccination or screening reminders, encouraging timely care without a single phone call.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreBooking Notifications
We send booking confirmations and reminders over WhatsApp, with reschedule flows and calendar sync — so customers show…
ExploreWhatsApp Notifications
We send your transactional notifications over WhatsApp — with approved templates, event triggers, system hooks and delivery monitoring…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreWhatsApp Broadcast Campaigns
We run WhatsApp broadcast campaigns the right way — managed opt-in and audiences, approved templates, scheduling, personalization and…
ExploreCompliance Consulting
We review your WhatsApp setup against Meta’s rules — policies, opt-in, categories and quality — and fix ban…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Patients are messaged only with explicit consent, sensitive information is shared on a need-to-know basis, and every flow is designed around the privacy and data-handling obligations healthcare providers must meet.
Questions, answered
Get your healthcare WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.