Guest experience from booking to checkout.
Guests expect concierge-level attention and instant answers. We bring booking confirmations, an AI concierge, upsells and feedback onto WhatsApp, in the languages your guests speak.
Azure Hotelonline
The pains we hear most
A hotel stay is a sequence of moments, and each one is a chance to impress or to disappoint. Front-desk teams field the same requests endlessly, upsell opportunities pass by, and feedback only arrives once a guest has left a poor review. We put the guest journey on WhatsApp — confirmations, a multilingual concierge, well-timed upsells and easy feedback — so your team delivers a smoother stay with less effort.
Booking confirmation friction
Confirmation emails get lost, and guests arrive unsure of their details, putting pressure on the front desk at check-in.
Concierge requests overload
Towel requests, restaurant times, taxi bookings — the front desk answers them all by phone and in person, and queues build at busy hours.
Upsells that never get offered
Room upgrades, spa slots and late checkouts go unsold simply because no one had the time to offer them at the right moment.
Guests who speak many languages
International guests need help in their own language, and your front desk cannot cover every one of them around the clock.
How Hotels use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Clear confirmations and pre-arrival info
Guests get booking confirmations and arrival details on WhatsApp, with check-in instructions ready before they reach the lobby.
An AI concierge that never sleeps
A WhatsApp concierge answers guest questions and handles routine requests at any hour, escalating anything special to your team.
Well-timed upsells and easy feedback
Offer upgrades and add-ons at the right moment, then gather feedback at checkout so issues are fixed before they become reviews.
WhatsApp moments that matter
Pre-arrival concierge
Before arrival, guests receive their booking details on WhatsApp and can request an early check-in, airport transfer or dinner reservation in a few messages.
In-stay requests
A guest messages for extra towels or restaurant recommendations and gets an instant answer, with requests routed to the right department.
Checkout feedback and upsell
Near checkout, guests are offered a late checkout and asked how their stay went, turning a quiet moment into revenue and insight.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreBooking Notifications
We send booking confirmations and reminders over WhatsApp, with reschedule flows and calendar sync — so customers show…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreWhatsApp Notifications
We send your transactional notifications over WhatsApp — with approved templates, event triggers, system hooks and delivery monitoring…
ExploreWhatsApp Broadcast Campaigns
We run WhatsApp broadcast campaigns the right way — managed opt-in and audiences, approved templates, scheduling, personalization and…
ExploreTeam Shared Inbox
We set up a shared WhatsApp inbox your whole team works from — with assignment, tags, internal notes,…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Guests are messaged only after they opt in at or before booking, and every flow follows WhatsApp’s messaging policies so your account stays in good standing.
Questions, answered
Get your hotel WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.