Recover carts and delight buyers on WhatsApp.
Most carts are abandoned and most order emails go unread. We help online stores recover carts, confirm orders, track deliveries and handle returns on WhatsApp.
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The pains we hear most
Online stores lose revenue at every gap in the journey — the abandoned cart, the unconfirmed COD order, the silent post-purchase period. Email recovers only a fraction of it. We bring cart recovery, order tracking, COD confirmation and returns support onto WhatsApp so you win back lost sales and turn buyers into repeat customers on a channel they actually open.
Carts abandoned at checkout
Shoppers add to cart and leave, and recovery emails rarely bring them back, so the sale is simply lost.
Unconfirmed COD orders
Cash-on-delivery orders go out without confirmation, leading to refusals, returns and wasted shipping costs.
Returns that frustrate buyers
A clunky returns process turns a recoverable issue into a lost customer and a negative review.
Silent post-purchase period
After buying, customers hear nothing and chase you for delivery status, eroding trust right after the sale.
How E-commerce use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Abandoned-cart recovery
Reach shoppers who left items behind with a timely WhatsApp nudge and a path back to checkout, recovering sales email misses.
Order tracking and COD confirmation
Confirm COD orders before dispatch and keep buyers updated with automatic tracking, cutting refusals and where-is-my-order questions.
A returns bot and catalog
Make returns easy with a guided WhatsApp flow, and let shoppers browse your catalog and reorder without leaving the chat.
WhatsApp moments that matter
Cart recovery message
A shopper leaves items in their cart and receives a WhatsApp reminder a short while later with a one-tap link to complete the order.
COD order confirmation
Before dispatch, the customer confirms their cash-on-delivery order and amount on WhatsApp, reducing refusals at the door.
Guided returns
A customer starts a return in WhatsApp, the bot collects the details and reason, and the request flows straight into your system.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreWhatsApp Marketing Automation
We design automated journeys, triggers and segmentation with a template strategy that stays compliant — and reporting that…
ExploreOrder Tracking
We keep customers informed at every step with WhatsApp order updates — status hooks, tracking links, delivery alerts…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreWhatsApp Broadcast Campaigns
We run WhatsApp broadcast campaigns the right way — managed opt-in and audiences, approved templates, scheduling, personalization and…
ExploreCRM Integration
We connect WhatsApp to your CRM with two-way sync, contact and lead mapping, activity logging and automation triggers…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Shoppers receive marketing and recovery messages only after they opt in, and every campaign follows WhatsApp’s commerce policies so your sender quality stays high.
Questions, answered
Get your e-commerce WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.