Onboarding, support and alerts via API.
Your product already lives in the API world; your messaging should too. We help software teams onboard users, handle support and send alerts on WhatsApp via the Cloud API.
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The pains we hear most
Software companies fight for trial conversion, drown in support tickets, and need a reliable way to reach users with alerts. Email gets ignored and in-app messages only reach active users. We bring onboarding flows, support and product alerts onto WhatsApp via the Cloud API so you convert more trials, deflect routine tickets, and reach users where they will actually see the message.
Trials that never convert
Users sign up, get lost in onboarding, and churn before they reach the value moment that would have converted them.
Support load that grows with users
Every new user adds support volume, and the same setup and how-to questions eat your team’s time.
Alerts that go unseen
Critical product and system alerts sit unread in email, so users miss outages, limits and important changes.
In-app moments that need a channel
Some moments need to reach users outside the app, but email and SMS are unreliable or costly for that handoff.
How Software Companies use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
Onboarding flows that convert
Guide new users through setup and to their first win on WhatsApp, nudging them past the moments where trials usually stall.
An AI support bot and OTP delivery
A WhatsApp assistant deflects routine support questions, while OTP delivery gives users fast, reliable verification via the API.
Product alerts and in-app handoff
Send system and product alerts on WhatsApp, and hand off in-app moments to the channel where users will actually respond.
WhatsApp moments that matter
Trial onboarding nudges
During a trial, users get well-timed WhatsApp prompts to complete setup and try key features, lifting activation and conversion.
Support deflection
A user asks a how-to question on WhatsApp and the assistant answers from your docs, escalating to a human for anything complex.
System and product alerts
When a usage limit is hit or an incident occurs, affected users receive an immediate WhatsApp alert with clear next steps.
The services that fit best
WhatsApp Cloud API Setup
We set up the WhatsApp Cloud API end to end: account, number, hosting, webhooks, first templates and testing…
ExploreAPI Development
We build bespoke WhatsApp APIs and middleware for your exact use case — endpoints, webhooks, documentation and security…
ExploreAI Customer Support Bots
We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your…
ExploreOTP Delivery
We deliver one-time passwords over WhatsApp with a simple API, SMS fallback, rate handling and security — so…
ExploreWhatsApp Notifications
We send your transactional notifications over WhatsApp — with approved templates, event triggers, system hooks and delivery monitoring…
ExploreWorkflow Automation
We orchestrate the work that happens between your tools — triggers, conditional logic, multi-system flows and monitoring —…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Users are messaged only after they opt in, and every flow follows WhatsApp’s messaging policies so your API messaging stays reliable and in good standing.
Questions, answered
Get your software-company WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.