Scale conversations without scaling headcount.
Growing volume should not mean a growing support team. We help medium businesses handle more conversations with AI bots, a shared inbox and CRM and ERP integration.
Growth Co.online
The pains we hear most
As a business grows, message volume grows faster than the team can keep up with, coordination gets harder, and disconnected systems create gaps. We help medium businesses scale on WhatsApp with AI bots that handle routine conversations, a shared inbox that keeps the team aligned, and CRM and ERP integration that closes the gaps — so you serve more customers without simply hiring more people.
Volume growing past your team
More customers mean more messages, and your team cannot keep up without either delays or expensive new hires.
Team coordination getting harder
As more agents handle chats, conversations get duplicated or dropped, and managers lose visibility over what is happening.
Integration gaps between systems
WhatsApp sits apart from your CRM and ERP, so data is re-keyed by hand and conversations lack the context to be useful.
No clear view of performance
Without analytics, you cannot see response times, volumes or outcomes, so improving the operation is guesswork.
How Medium Business use WhatsApp with Whatsoza
A typical flow — the exact steps are tailored to your setup.
WhatsozaWhat Whatsoza delivers
AI bots that absorb the volume
AI assistants handle routine sales and support conversations automatically, so your team focuses on the cases that need a person.
A shared inbox with CRM and ERP integration
Keep the team aligned in one inbox, with WhatsApp connected to your CRM and ERP so every conversation carries the right context.
Broadcasts and analytics
Reach segmented audiences with broadcasts, and use analytics to see volumes, response times and outcomes so you can keep improving.
WhatsApp moments that matter
Bot-first, human-when-needed support
Most enquiries are resolved by the AI assistant, and only the complex ones reach an agent, keeping headcount flat as volume grows.
Context-rich conversations
When an agent picks up a chat, they see the customer’s details and history from your CRM, so they help faster and better.
Segmented broadcasts with measurement
You broadcast a targeted campaign to a customer segment and track engagement and outcomes in your analytics dashboard.
The services that fit best
AI WhatsApp Assistants
We build a WhatsApp assistant grounded in your own content and data, with intent design, guardrails and human…
ExploreMulti-Agent Customer Support
We build the structure to scale WhatsApp support — routing rules, roles and permissions, SLAs and supervisor views…
ExploreCRM Integration
We connect WhatsApp to your CRM with two-way sync, contact and lead mapping, activity logging and automation triggers…
ExploreERP Integration
We build the connector between WhatsApp and your ERP — real-time data sync, event triggers, approval flows and…
ExploreWhatsApp Broadcast Campaigns
We run WhatsApp broadcast campaigns the right way — managed opt-in and audiences, approved templates, scheduling, personalization and…
ExploreAnalytics Dashboards
We build dashboards that turn your WhatsApp activity into clear KPIs, exports, alerts and attribution — so you…
ExploreConnected to the systems you already run
WhatsApp wired into the tools you work in every day — so every conversation updates the right record automatically.
Explore all integrationsCompliant & safe
Customers are messaged only after they opt in, and every broadcast and bot flow follows WhatsApp’s policies so your growing operation stays compliant.
Questions, answered
Get your medium-business WhatsApp plan.
Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.
No obligation. A real expert, not a sales bot.