Deflect repetitive questions, delight customers

We build AI support bots grounded in your knowledge base that answer instantly, escalate when needed, speak your customers’ languages and report on what they resolve.

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Support Assistant
online
Where’s my order? It’s been two days.Hi 👋 order #10423 ships today — track it live → wtsz.co/t/10423Instant answer at midnight — perfect!
Type a message…
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Auto-resolved
The challenge

Why this matters

Your team spends its day answering the same questions, while customers wait in a queue for answers a bot could give in seconds.

  • Repetitive ticketsThe same handful of questions consume most of your support team’s time.
  • Slow responsesCustomers wait in line for answers that should be instant.
  • Language barriersServing customers in multiple languages stretches a small team thin.
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app.whatsoza.com
Overview● Live · last 30 days
Conversations11,842▲ 24%
Avg. reply1m 12s▲ 38% faster
Resolved96%▲ 9%
Revenue$284k▲ 31%
Messages this month
Live inbox
NSNorthStar TravelItinerary + payment link sentAI
UKUrbanKey PropertiesViewing booked for Sat 11amSales
BCBrightCartWhere is my order #10423?Support
Fully managed
What we deliver

Everything included

  • A support bot grounded in your knowledge base and FAQs
  • Intent flows that resolve common issues end to end
  • Smart escalation to human agents with full context
  • Multilingual replies for your customer base
  • Analytics on deflection, resolution and gaps
How it works

A clear path to live

1Audit questionsWe identify your most common, deflectable questions.
2Ground the botWe feed it your knowledge base and support content.
3Flows & escalationWe build resolution flows and clean handoff rules.
4Measure & improveWe track deflection and tune what isn’t landing.
Capabilities

Key features

Knowledge-grounded

Answers drawn from your real support content, not guesses.

Smart escalation

Hands complex cases to agents with the full conversation.

Multilingual

Serves customers in the languages they prefer.

Deflection analytics

See exactly how much load the bot is taking off your team.

Outcomes

Results you can measure

Instant
answers, around the clock
Fewer
repetitive tickets for agents
Who it’s for

Built for teams like yours

E-commerce Retail Software Companies Healthcare Finance
Works with

Fits your stack

AI Models CRM Custom APIs Websites
Why Whatsoza

Why teams choose us

Accurate by design

Grounding in your knowledge base keeps answers correct.

Humans where it counts

The bot handles routine; people handle the rest.

Proven impact

Analytics show exactly what’s being deflected and resolved.

FAQ

Questions, answered

No — it deflects repetitive questions so your team can focus on the conversations that need a person.
It only answers from your approved knowledge base, and we tune it as new questions appear.
Yes — it can detect and reply in your customers’ languages out of the box.
It escalates to a human agent with the full conversation context attached.
Often combined with

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Ready to deflect the repetitive and delight the rest?

Book a free, no-obligation consultation with a real WhatsApp specialist — or start a chat with us right now.

Book a free consultation

No obligation. A real expert, not a sales bot.

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